Terms & Conditions — Purchase Agreement
Please review all sections below carefully
5. Account & Ordering Terms
- 5.1 Buyer shall provide complete and accurate business, tax, delivery and contact information and shall promptly notify Vayoda of changes.
- 5.2 Orders placed through VayodaApp.com, approved purchase orders, or other authorised Vayoda channels may constitute a binding purchase request subject to product availability, pricing, taxes and acceptance.
- 5.3 Prices, GST, delivery charges, platform charges, minimum order values, discounts, promotional offers and other commercial terms shall be displayed or communicated before order confirmation where applicable.
- 5.4 Vayoda may reject or cancel an order where a product is unavailable, information is materially incorrect, payment/credit requirements are not met, or fulfilment is prevented by legal, operational or force-majeure circumstances.
6. Payment Terms
- 6.1 Unless Vayoda has approved written credit terms, the Buyer shall make payment as required at checkout/order confirmation or within the payment period specified on the invoice/order.
- 6.2 Where credit is approved in writing, the approved credit limit and payment period shall be separately communicated. Credit may be suspended if invoices become overdue.
- 6.3 Buyer shall not deduct, set off or withhold amounts except where legally required or expressly agreed in writing.
- 6.4 For online/card/UPI/net-banking payments, transaction confirmation and settlement shall be subject to the relevant payment service provider. Any failed, reversed or disputed transaction shall be reconciled with the Buyer.
- 6.5 Taxes, TDS or other statutory deductions shall be handled by the Buyer only where legally applicable, with required certificates/documents supplied to Vayoda within the prescribed time.
7. GST, Invoicing & Tax Compliance
Buyer shall provide correct GSTIN, legal name, billing address, state and other tax information required for invoicing. Buyer shall verify invoices promptly and notify Vayoda of material errors within a reasonable period.
Where applicable, Buyer shall maintain accurate records and provide valid purchase-order or tax information. GST/e-invoicing requirements depend on the applicable law and the status/turnover/category of the parties.
8. Delivery, Inspection & Acceptance
Buyer shall provide safe and accessible delivery premises and an authorised person to receive goods. Buyer should inspect quantity, packaging and visible condition at delivery and record shortages or visible damage on the delivery record where possible.
For food, perishables and temperature-sensitive products, Buyer shall follow appropriate storage and handling requirements after delivery. Vayoda/vendor responsibility is subject to the agreed product specifications and applicable law.
Delivery dates are estimates unless expressly guaranteed in writing. Delays caused by force majeure, transport disruption, government restrictions, weather, strikes, supplier issues or other circumstances beyond reasonable control may affect delivery schedules.
9. Returns, Replacements, Refunds & Complaints
Buyer shall raise shortage, wrong-product, damaged-product, defective-product or other eligible complaints through the prescribed Vayoda channel within the applicable complaint/return window.
Returns are subject to product type, condition, expiry/shelf-life, applicable seller policy, statutory rights and the reason for return. Customised, opened, consumed, perishable or non-returnable goods may be subject to special conditions, except where a non-excludable legal right applies.
Approved refunds may be issued to the original payment method or another legally permissible method. Refund timing may depend on bank/payment-provider processing.
10. Product Safety & Regulated Goods
Buyer shall use products only for lawful business purposes and shall comply with applicable storage, handling, licensing, food-safety, drug, fire-safety, environmental, labour and other regulatory requirements.
Buyer shall not resell, modify or use restricted products in a manner prohibited by law. Where a licence or authorisation is required to purchase/use a product, Buyer shall maintain it and provide proof when reasonably requested.
11. Buyer Conduct & Prohibited Activities
The following activities are strictly prohibited:
- Fraudulent orders, fake purchase orders or false business information
- Payment fraud, chargeback abuse or misuse of promotional offers
- Unauthorised resale or unlawful diversion of restricted products
- Attempting to manipulate prices, invoices, reviews or platform systems
- Unauthorised access to Vayoda accounts, systems or other users' information
- Use of Vayoda services for unlawful, deceptive or prohibited activities
12. Data Protection & Confidentiality
Vayoda may collect and process Buyer business/contact information for onboarding, account management, order fulfilment, invoicing, payments, customer service, fraud prevention, compliance, analytics and legal obligations, subject to applicable law and Vayoda's privacy practices.
Buyer shall protect account credentials and shall not disclose confidential commercial information received through Vayoda except where required by law or authorised by Vayoda.
13. Intellectual Property
Vayoda's trademarks, platform software, website/app interface, content and proprietary materials remain the property of Vayoda or its licensors. Buyer receives no ownership rights merely by using VayodaApp.com.
Buyer shall not copy, reverse engineer, scrape, reproduce, modify or commercially exploit Vayoda's platform or protected materials except as permitted by law or written authorisation.
14. Suspension & Termination
Vayoda may suspend or terminate access where the Buyer materially breaches these terms, provides false information, has overdue payments, engages in fraud/abuse, creates a legal or safety risk, or otherwise violates applicable policy or law, subject to applicable legal requirements.
Buyer may request account closure, subject to completion of outstanding orders, payments, returns, refunds, disputes and other obligations.
15. Liability & Indemnity
Each party shall be responsible for its own acts and omissions. Buyer shall indemnify Vayoda, to the extent permitted by law, against third-party claims, losses, penalties and reasonable costs arising from Buyer's unlawful conduct, misuse of products, breach of these terms, inaccurate information or violation of applicable law.
Nothing in this agreement excludes or limits liability that cannot legally be excluded or limited under Indian law.
16. Consumer & E-Commerce Compliance
Where Vayoda's platform falls within applicable Indian e-commerce legislation, Vayoda and participating sellers/buyers shall comply with applicable consumer-protection, e-commerce, information-disclosure, grievance-redressal and other statutory requirements. These terms do not remove any mandatory rights or remedies available under applicable Indian law.
17. Governing Law & Dispute Resolution
This Agreement is governed by the laws of India. The parties shall first attempt good-faith resolution of disputes. Where arbitration is agreed in the applicable commercial arrangement, disputes may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. Subject to applicable law and any valid arbitration agreement, competent courts at Patna, Bihar shall have jurisdiction.